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Contact Information

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Table of contents

Scout+

Every lead has a Contact Information section in the Overview tab. This is where you find the phone numbers, email addresses, and officer names you need to start a conversation with the carrier.

Where the Data Comes From

All contact info on a lead is pulled directly from the carrier's FMCSA filings (Form MCS-150 and related submissions). When a motor carrier registers or updates their information with the Federal Motor Carrier Safety Administration, that data flows into DOT Lead Scout the next morning.
Authoritative, but not enriched

Scout-plan contact info is what the carrier filed with the federal government. We do not manually scrape or buy supplemental data — what you see is what FMCSA has on record.

Fields You Will See

FieldSourceNotes
Phone (FMCSA)MCS-150 primary phoneFormatted as (XXX) XXX-XXXX. Click to log a contact action.
Email (FMCSA)MCS-150 email fieldClick to copy or open the Email Composer.
Officer (FMCSA)company_officer_1 fieldUsually the owner, president, or registered agent.
Officer 2 (FMCSA)company_officer_2 fieldSecondary officer when the carrier filed two names.
AddressPhysical street addressCity, state, and ZIP from the carrier's registered location.

Why Some Carriers Are Missing Contact Info

Not every motor carrier has a phone or email on file. Common reasons:
  • Smaller or older registrations filed before email was a required field
  • Owner-operators who used a P.O. Box and skipped optional fields
  • Carriers that have not updated their MCS-150 in a long time
  • Inactive carriers whose contact info was never refiled
  • Privacy elections where the carrier asked FMCSA to suppress publication
Tips when contact info is missing

Try the SAFER button to look up the carrier on the FMCSA SAFER website — sometimes it shows additional contacts. You can also search the carrier name on Google or LinkedIn to find a website or a public contact.

How Phone Numbers Are Formatted

Raw FMCSA phone numbers come in as digit strings (e.g. 2313529631). DOT Lead Scout formats them for display as (231) 352-9631 automatically. The 11-digit country-code prefix (1XXXXXXXXXX) is stripped if present.

Trial-User Behavior

If you are on the Trial plan, contact info is locked by default. You can unlock up to 3 leads during your trial to see the full Contact Information section. Once unlocked, that lead stays unlocked for the duration of your trial.
Want unlimited contact info?

All paid plans — Scout, Engage, and Engage+ — show full contact info on every lead in your list. Upgrade any time from the Plan tab in your portal.

Updated on April 29, 2026
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