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Contact Information

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Table of contents

Scout+

Every lead has a Contact Information section in the Overview tab. This is where you find the phone numbers, email addresses, and officer names you need to start a conversation with the carrier.

Where the Data Comes From #

All contact info on a lead is pulled directly from the carrier's FMCSA filings (Form MCS-150 and related submissions). When a motor carrier registers or updates their information with the Federal Motor Carrier Safety Administration, that data flows into DOT Lead Scout the next morning.
Authoritative, but not enriched

Scout-plan contact info is what the carrier filed with the federal government. We do not manually scrape or buy supplemental data — what you see is what FMCSA has on record.

Fields You Will See #

FieldSourceNotes
Phone (FMCSA)MCS-150 primary phoneFormatted as (XXX) XXX-XXXX. Click to log a contact action.
Email (FMCSA)MCS-150 email fieldClick to copy or open the Email Composer.
Officer (FMCSA)company_officer_1 fieldUsually the owner, president, or registered agent.
Officer 2 (FMCSA)company_officer_2 fieldSecondary officer when the carrier filed two names.
AddressPhysical street addressCity, state, and ZIP from the carrier's registered location.

Why Some Carriers Are Missing Contact Info #

Not every motor carrier has a phone or email on file. Common reasons:
  • Smaller or older registrations filed before email was a required field
  • Owner-operators who used a P.O. Box and skipped optional fields
  • Carriers that have not updated their MCS-150 in a long time
  • Inactive carriers whose contact info was never refiled
  • Privacy elections where the carrier asked FMCSA to suppress publication
Tips when contact info is missing

Try the SAFER button to look up the carrier on the FMCSA SAFER website — sometimes it shows additional contacts. You can also search the carrier name on Google or LinkedIn to find a website or a public contact.

How Phone Numbers Are Formatted #

Raw FMCSA phone numbers come in as digit strings (e.g. 2313529631). DOT Lead Scout formats them for display as (231) 352-9631 automatically. The 11-digit country-code prefix (1XXXXXXXXXX) is stripped if present.

Trial-User Behavior #

If you are on the Trial plan, contact info is locked by default. You can unlock up to 3 leads during your trial to see the full Contact Information section. Once unlocked, that lead stays unlocked for the duration of your trial.
Want unlimited contact info?

All paid plans — Scout, Engage, and Engage+ — show full contact info on every lead in your list. Upgrade any time from the Plan tab in your portal.

Updated on April 29, 2026
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