---
title: Contact Information
description: "Table of contents - [Where the Data Comes From](#0-toc-title) - [Fields You Will See](#1-toc-title) - [Why Some Carriers Are Missing Contact Info](#2-toc-title) - [How Phone Numbers Are Formatted](#3-toc-title) - [Trial-User Behavior](#4-toc-title) Scout+ Every lead has a Contact Information section in…"
url: "https://dotleadscout.com/docs/contact-information/"
updated: "2026-04-29"
category: Lead Details
---

# Contact Information

Table of contents

- [Where the Data Comes From](#0-toc-title)
- [Fields You Will See](#1-toc-title)
- [Why Some Carriers Are Missing Contact Info](#2-toc-title)
- [How Phone Numbers Are Formatted](#3-toc-title)
- [Trial-User Behavior](#4-toc-title)

Scout+

Every lead has a Contact Information section in the Overview tab. This is where you find the phone numbers, email addresses, and officer names you need to start a conversation with the carrier.

## Where the Data Comes From

   All contact info on a lead is pulled directly from the carrier's **FMCSA filings** (Form MCS-150 and related submissions). When a motor carrier registers or updates their information with the Federal Motor Carrier Safety Administration, that data flows into DOT Lead Scout the next morning.

##### Authoritative, but not enriched

Scout-plan contact info is what the carrier filed with the federal government. We do not manually scrape or buy supplemental data — what you see is what FMCSA has on record.

## Fields You Will See

| Field | Source | Notes |
| --- | --- | --- |
| Phone (FMCSA) | MCS-150 primary phone | Formatted as (XXX) XXX-XXXX. Click to log a contact action. |
| Email (FMCSA) | MCS-150 email field | Click to copy or open the Email Composer. |
| Officer (FMCSA) | company_officer_1 field | Usually the owner, president, or registered agent. |
| Officer 2 (FMCSA) | company_officer_2 field | Secondary officer when the carrier filed two names. |
| Address | Physical street address | City, state, and ZIP from the carrier's registered location. |

## Why Some Carriers Are Missing Contact Info

   Not every motor carrier has a phone or email on file. Common reasons:

- **Smaller or older registrations** filed before email was a required field
- **Owner-operators** who used a P.O. Box and skipped optional fields
- **Carriers that have not updated their MCS-150** in a long time
- **Inactive carriers** whose contact info was never refiled
- **Privacy elections** where the carrier asked FMCSA to suppress publication

##### Tips when contact info is missing

Try the **SAFER button** to look up the carrier on the FMCSA SAFER website — sometimes it shows additional contacts. You can also search the carrier name on Google or LinkedIn to find a website or a public contact.

## How Phone Numbers Are Formatted

   Raw FMCSA phone numbers come in as digit strings (e.g. `2313529631`). DOT Lead Scout formats them for display as `(231) 352-9631` automatically. The 11-digit country-code prefix (`1XXXXXXXXXX`) is stripped if present.

## Trial-User Behavior

   If you are on the Trial plan, contact info is locked by default. You can unlock up to **3 leads** during your trial to see the full Contact Information section. Once unlocked, that lead stays unlocked for the duration of your trial.

##### Want unlimited contact info?

All paid plans — Scout, Engage, and Engage+ — show full contact info on every lead in your list. Upgrade any time from the Plan tab in your portal.