--- title: I’m Not Receiving Reminder Emails or SMS description: "Table of contents - [Quick Check First](#0-toc-title) - [Email Reminders Not Arriving](#1-toc-title) - [SMS Reminders Not Arriving](#2-toc-title) - [Timezone Issues](#3-toc-title) - [Make Sure You Picked the Right Notification Type](#4-toc-title) Engage+ If you set a reminder on a lead and the…" url: "https://dotleadscout.com/docs/im-not-receiving-reminder-emails-or-sms/" updated: "2026-04-30" category: "FAQ & Troubleshooting" --- # I’m Not Receiving Reminder Emails or SMS Table of contents - [Quick Check First](#0-toc-title) - [Email Reminders Not Arriving](#1-toc-title) - [SMS Reminders Not Arriving](#2-toc-title) - [Timezone Issues](#3-toc-title) - [Make Sure You Picked the Right Notification Type](#4-toc-title) Engage+ If you set a reminder on a lead and the email or SMS never arrived, that's almost always one of four things: wrong contact info on file, an email landing in spam, missing SMS consent, or a timezone mismatch. Run through this article in order and you'll find the cause in under 5 minutes. ## Quick Check First ##### Open My Profile Go to **Profile** and confirm both **Reminder Email** and **Reminder Phone** are populated. ##### Check the dashboard widget If the reminder appears in your **Upcoming Reminders** dashboard widget, the system knows about it — the issue is delivery, not creation. ## Email Reminders Not Arriving ### Check #1: Spam folder Reminder emails come from **noreply@dotleadscout.com**. Some Gmail and Outlook accounts auto-route low-volume senders to Spam or Promotions. Search your spam folder for "DOT Lead Scout" before assuming the email never sent. ### Check #2: Reminder email is correct Open **Profile** and verify the **Reminder Email** field is exactly the address you're checking. A typo here is the #1 cause of "not getting emails" reports. ### Check #3: Email isn't blocked at your domain If you're using a corporate email (e.g. `name@clinicgroup.com`), your IT department's spam filter might block automated emails entirely. Add `noreply@dotleadscout.com` and `info@dotleadscout.com` to your safe-sender list, or have IT do it. ### Check #4: Mailbox isn't full Sounds basic, but full mailboxes silently bounce incoming mail. If you have a Gmail account near its 15GB limit or a work mailbox at quota, fix that first. ### Check #5: Send a test reminder On any lead, set a test reminder for 2 minutes from now. Wait. If it doesn't arrive within 5 minutes, the issue is delivery-related — email **info@dotleadscout.com**. ## SMS Reminders Not Arriving ### Check #1: SMS consent was given When you save an SMS-type reminder, a consent checkbox appears: *"I consent to receive text message reminders from DOT Lead Scout."* If that box isn't checked, no SMS will ever send. This is a legal requirement under TCPA, not a setting you can bypass. Re-create the reminder and check the box this time. ### Check #2: Phone number format The reminder phone must be a valid 10-digit US number. Formats like `(555) 123-4567`, `555-123-4567`, and `5551234567` all work. If you accidentally entered an 11-digit number with a leading 1, or a number from outside the US, SMS won't send. ### Check #3: You haven't replied STOP If you ever replied **STOP** to a DOT Lead Scout SMS, your number is on the opt-out list and no further SMS will send. To opt back in, reply **UNSTOP** or **START** to any previous DOT Lead Scout SMS, or contact **info@dotleadscout.com**. ### Check #4: Carrier filtering Some mobile carriers (especially business plans) aggressively filter automated SMS. T-Mobile and AT&T are the most common culprits. Try having a coworker on a different carrier set a test SMS reminder to compare. ### Check #5: Send a test Set an SMS reminder for 2 minutes from now. SMS typically arrives within 30-60 seconds. If nothing in 5 minutes, it's a delivery issue — email support. ## Timezone Issues Reminders fire based on your **profile timezone**, not the device you set them from. If you set a reminder for "9 AM Tuesday" from a phone in Pacific time but your profile is set to Eastern, the reminder fires at 9 AM Eastern (6 AM Pacific to you). Common gotchas: - **Recently moved or traveling?** Update your profile timezone in **Profile → Profile Basics** - **Daylight saving transitions** — reminders set across a DST boundary might fire one hour off if your timezone wasn't adjusted - **Use the Detect button** in your profile to auto-set timezone from your browser — the live "current time in selected timezone" display below the dropdown confirms it's right ## Make Sure You Picked the Right Notification Type When creating a reminder, you choose **Email** or **SMS** for the notification type. If you expected an email and only have a phone in your reminder phone field (or vice versa), no notification fires. Setting *both* is also possible — make sure the type matches the contact you're checking.