---
title: "Email & Notification Settings"
description: "Table of contents - [Every Email DOT Lead Scout Sends](#0-toc-title) - [The Daily Digest Rotation Engage+](#1-toc-title) - [Reminder Alerts Engage+](#2-toc-title) - [Billing Emails](#3-toc-title) - [List Refresh Notifications](#4-toc-title) - [Unsubscribing From Specific Streams](#5-toc-title) All Plans DOT Lead Scout sends a small…"
url: "https://dotleadscout.com/docs/email-notification-settings/"
updated: "2026-04-29"
category: "Account & Billing"
---

# Email & Notification Settings

Table of contents

- [Every Email DOT Lead Scout Sends](#0-toc-title)
- [The Daily Digest Rotation Engage+](#1-toc-title)
- [Reminder Alerts Engage+](#2-toc-title)
- [Billing Emails](#3-toc-title)
- [List Refresh Notifications](#4-toc-title)
- [Unsubscribing From Specific Streams](#5-toc-title)

All Plans

DOT Lead Scout sends a small number of emails on your behalf: billing receipts, reminder alerts, and (on Engage+) a daily digest with leads to act on. This article explains every email type, when it fires, and how to control which ones you get.

## Every Email DOT Lead Scout Sends

| Email type | Plan | When it fires |
| --- | --- | --- |
| Welcome / onboarding | All | When you first sign up. |
| Trial drip emails | Trial | Spaced over your trial period to highlight features. |
| Daily digest (7-day rotation) | Engage+ | Weekday mornings + Sunday evening (see below). |
| Reminder alerts | Engage+ | At each scheduled reminder time. |
| Scheduled-email reminder | Engage+ | When a scheduled email you set up reaches its send time. |
| Payment receipt | All | After every successful subscription charge. |
| Payment failed | All | When a card declines. |
| Subscription change confirmations | All | Upgrade applied, downgrade scheduled, cancellation scheduled, cancellation confirmed. |
| List refresh notifications | All | When one of your lists gets new leads from the weekly/daily FMCSA sync. |

## The Daily Digest Rotation Engage+

   On Engage+, you receive one digest email per day with a theme that rotates throughout the week. The rotation prevents email fatigue by varying what each day's message focuses on:

| Day | Theme | Sent at |
| --- | --- | --- |
| Monday | Fresh Start — top 5 leads + weekly scorecard | 7:00 AM your time |
| Tuesday | Change Signals — carriers with recent FMCSA changes | 7:00 AM your time |
| Wednesday | Pipeline Check-In — stale leads, overdue reminders | 7:00 AM your time |
| Thursday | New Entrants Spotlight — fresh-authority carriers | 7:00 AM your time |
| Friday | Weekend Prep — 3 quick-win calls + weekly recap | 7:00 AM your time |
| Saturday | *No email* — rest day | — |
| Sunday | Week Ahead Intelligence Brief — territory stats + Monday preview | 5:00 PM Eastern |

##### One email per day, never two

Even if multiple cron jobs run, the system uses a per-day deduplication flag. You won't accidentally get two digest emails on the same day.

## Reminder Alerts Engage+

   When you set a reminder on a lead (call back, email, drop-in, or general follow-up), you get a notification at the scheduled time:

- **Email reminders** go to the email address set in your profile's Reminder Email field (defaults to your account email)
- **SMS reminders** go to the phone number set in your profile's Reminder SMS field
- Both formats include the carrier name, lead phone (if available), and a link straight to the lead in the portal

##### Reminder contact must be set in Profile

If you don't set a reminder email or phone in profile settings, the reminder still appears in the dashboard widget — but no notification will fire. See **4.6 Setting Reminders**.

## Billing Emails

- **Payment Receipt** — sent after every successful charge. Includes a download link to the Stripe-hosted PDF invoice.
- **Payment Failed** — sent when a card declines. Includes a direct link to update your card.
- **Upgrade Confirmation** — sent on the instant your upgrade applies, listing newly-unlocked features.
- **Downgrade Scheduled** — sent when you schedule a downgrade, with the effective date and which features you'll lose.
- **Cancellation Scheduled** — sent on the day you cancel, confirming the date your access ends.
- **Cancellation Confirmed** — sent on the day access actually ends, with information on how to re-subscribe later.

##### You can't opt out of billing emails

Receipts, payment-failure alerts, and subscription-change confirmations are operational emails — you receive them even if you unsubscribe from everything else. They're the legally-required record of what we're charging you.

## List Refresh Notifications

   When one of your saved lead lists picks up new carriers from the FMCSA data sync, you can get a notification:

- **Scout** lists refresh weekly (FMCSA full sync cadence)
- **Engage+** lists refresh daily — new leads appear in the dashboard the next morning
- Refresh emails summarize the count of new carriers added and link directly to the list in the portal

## Unsubscribing From Specific Streams

   Every non-essential email has a **List-Unsubscribe** header (one-click in Gmail/Outlook) and a footer link. Clicking either records your unsubscribe at the stream level so you stop getting that type of email going forward.

### Email streams you can unsubscribe from

| Stream | Includes |
| --- | --- |
| `notification` | Daily digest, reminder alerts, list refresh notifications |
| `drip` | Trial drip campaign and promotional emails |
| `new_lead` | "New leads available" alerts |

##### Unsubscribes are honored immediately

Once you're unsubscribed from a stream, every send loop checks before sending. Even the digest cron skips your account — no further emails of that type until you re-subscribe.